Privacy Policy
Last updated: June 15, 2024
This Privacy Policy describes how JetBit Inc. ("JetBit", "we", "us", "our") collects, uses, and discloses your information when you use our platform, website, and services (collectively, the "Service"). We are committed to protecting your privacy and ensuring you have a positive experience using our Service.
1. Information We Collect
1.1 Information You Provide to Us
We collect information you provide directly to us when you:
- Create or modify your account (name, email address, password, etc.)
- Complete identity verification (identification documents, address verification, etc.)
- Connect external wallets or accounts
- Make transactions or interact with our platform
- Contact customer support or respond to surveys
- Subscribe to newsletters or marketing communications
1.2 Information We Collect Automatically
When you access or use our Service, we automatically collect certain information, including:
- Device information (device type, operating system, browser type, etc.)
- Log information (access times, pages viewed, IP address, etc.)
- Location information (with your consent, where required by law)
- Cookies and similar technologies
- Usage data and interaction with our platform
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service
- Process transactions and manage your account
- Verify your identity and prevent fraud or other unauthorized activities
- Comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Send technical notices, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate with you about products, services, and events
- Monitor and analyze trends, usage, and activities in connection with our Service
- Personalize your experience and provide content and features relevant to your interests
- Develop new products and services
3. How We Share Your Information
We may share the information we collect in the following circumstances:
3.1 With Service Providers
We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
3.2 For Legal Reasons
We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests, including to meet national security or law enforcement requirements.
3.3 In Connection with Business Transfers
We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
3.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
3.5 Aggregated or De-identified Information
We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties.
4. Cookies and Similar Technologies
We use cookies and similar technologies (e.g., web beacons, pixels, tags) to improve user experience, analyze usage patterns, and enable certain functionalities on our Service.
You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Service may become inaccessible or not function properly.
For more information about the cookies we use, please refer to our Cookie Policy.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain certain information to comply with regulatory requirements, to resolve disputes, or to enforce our agreements. When we no longer have a legitimate need to process your information, we will delete or anonymize it.
6. Data Security
We implement appropriate administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, use, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us using the information provided in the "Contact Us" section.
7. International Data Transfers
JetBit operates globally, which means your information may be transferred to, stored, and processed in countries other than the country in which you are located. These countries may have data protection laws that are different from the laws of your country. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy, including through the use of Standard Contractual Clauses or other legally acceptable mechanisms.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Right to access and receive a copy of your personal information
- Right to correct inaccurate personal information
- Right to delete your personal information
- Right to restrict or object to processing of your personal information
- Right to data portability
- Right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section. Please note that we may need to verify your identity before responding to your request.
9. Children's Privacy
Our Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information provided in the "Contact Us" section.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through a notice on our Service prior to the changes becoming effective. We encourage you to review the Privacy Policy whenever you access the Service to stay informed about our information practices and the choices available to you.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@jetbit.com
Postal Address: JetBit Inc., 123 Crypto Avenue, San Francisco, CA 94107, USA